Enterprise Security & Data Protection Protocol

Cpulse provides bank-grade architectural security specifically engineered for B2B CRM deal records, sprint deliverable files, and GST accounting ledgers. We enforce 100% logical tenant data isolation, hardware-backed encryption, and a contractual 72-hour security incident response SLA.

DPA Contractual SLA • 72-Hour Security Incident Management

In accordance with Clause 4.2 of our Data Processing Agreement (DPA), Cpulse commits to providing formal written notification to affected Customer workspace administrators within seventy-two (72) hours of verifying any security breach impacting CRM records, tax invoices, or personal employee data.

Dedicated Multi-Tenant Isolation

Customer CRM pipelines, client contracts, and financial ledgers are partitioned with strict logical schema separation and Row-Level Security (RLS) in dedicated enterprise cloud clusters. Cross-tenant leakage is architecturally impossible.

Architecture: Row-Level Security & Schema Isolation
Tenant Boundary: 100% Data Partitioning

Cryptographic Safeguards

All API interactions, browser sessions, and mobile synchronization use TLS 1.3 with automated certificate management. All persistent database records, attachments, and automated backups are encrypted using AES-256 keys.

In Transit: TLS 1.3 / HSTS 256-bit
At Rest: AES-256 Envelope Encryption

Granular RBAC & Identity

Enforce departmental least-privilege access across Sales, Delivery, Finance, and Administration. Supports Multi-Factor Authentication (MFA), OAuth2 session tokens, and instant one-click credential revocation upon employee offboarding.

Authentication: MFA & Secure JWT Bearer
Access Matrix: Role-Based Access Control (RBAC)

Immutable Financial Audit Logs

Every sensitive financial transaction, GST invoice generation, deal value amendment, and permission update is recorded in an immutable, append-only audit trail designed for statutory tax audits.

Log Integrity: Append-Only Tamper-Proof Traces
Audit Readiness: Statutory GST & Accounting Compliant

PCI-DSS Payment Processing

Subscription checkouts and client invoice payments are processed directly through PCI-DSS Level 1 certified payment partners (CCAvenue / Stripe / Razorpay). Cpulse never captures or stores raw credit/debit card numbers.

Certification: PCI-DSS Level 1 Compliant Partners
Card Retention: Zero Local Card Storage

Disaster Recovery & 99.95% SLA

Automated continuous point-in-time database snapshots with multi-region replication. High-availability clusters guarantee a 99.95% cloud availability SLA with sub-minute failover protocols.

Recovery Target: RPO < 15 mins • RTO < 1 hr
Uptime SLA: 99.95% Availability

Responsible Security Disclosure & Security Desk

To report a potential vulnerability or request enterprise compliance documentation (SOC2 / ISO mapping):

Security Operations Center: security@cpulse.io • compliance@cpulse.io
Corporate Headquarters: #1, Senthilagam, Shiva Nagar, Koundampalayam, Coimbatore, Tamil Nadu, Pin Code - 641030, India.
Direct Hotline: +91 7530080212