Cancellation & Refund Policy

1 Subscription Cancellation

1.1. Workspace administrators may cancel their active paid subscription at any time by navigating to Settings → Billing → Cancel Subscription or by emailing billing support at billing@cpulse.io.

1.2. Upon cancellation, recurring auto-debit payments are immediately stopped for subsequent cycles.

1.3. Cancellations take effect from the next billing cycle. Customers retain full, unrestricted access to their workspace, CRM records, and invoicing data through the conclusion of their current paid period.

2 Refund Policy

2.1. All subscription fees paid are non-refundable.

2.2. Once a transaction has been successfully processed via our authorized payment gateways (CCAvenue, Stripe, or Razorpay), we do not issue full or partial refunds for unused days or mid-cycle cancellations.

2.3. Customers are encouraged to evaluate subscription tiers during trial periods before completing payment.

3 Payment Gateway & Dispute Resolution

3.1. All payments are securely handled by our PCI-DSS Level 1 certified gateway partners (CCAvenue / Stripe). We do not collect or store raw card PANs or CVVs.

3.2. Any payment gateway chargebacks or disputes should be raised directly through our billing support desk or the processing gateway partner in accordance with their terms.

4 Governing Law & Jurisdiction

This Cancellation and Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes shall fall under the exclusive jurisdiction of the courts located in Coimbatore, Tamil Nadu, India.